FAQ

I am not responsible for an incorrect order or address being entered. PLEASE double check everything before you compete your order.

With that being said, I want to be sure you get what you want! So please contact me immediately by email (inquiries@halietorris.com) to let me know. If you have ordered the wrong item (size, color, design etc) and let me know before it starts to be printed I will be able to adjust it to the one that you want as long as it is the same price. If I do not receive the email before the product starts being made then there is nothing that I can do to change it. If you have entered the wrong address I am able to adjust it up until the point that the package is shipped, if the package is sent out before I am able to adjust the address, I am not responsible for this. 

Our products are all made-to-order. This means it can take up to 10 business days to process and be made before it is shipped out to you (usually more like 2-5 days). Once your order is shipped you will receive an email with tracking information. If you have not received an email with tracking information AFTER 10 business days, please send me an email (inquiries@halietorris.com) or message me on my contact page so that I can give you more details on the shipment of your order.

SHIPPING TIMES WILL VARY. Once an order has been shipped with tracking I am no longer responsible for it and I cannot guarantee an exact shipping time. Shipping times can vary greatly depending on what country the item is being shipped to, so please be patient and check your tracking information for detailed shipping information.

In general, a package should only take a handful of days to arrive if it is being shipped domestically. 

Yes! I ship to most countries around the world.

Please note that due to carrier restrictions, customs regulations, or current events, shipping to certain destinations may be unavailable or experience longer delivery times. If your country doesn't appear at checkout, or you have any questions about shipping to your location, feel free to contact me and I'll be happy to help.

No worries! Stickers and merchandise are fulfilled by a different production partner than my fine art prints, so they are shipped separately. Because they come from different locations, it's completely normal for them to arrive on different days.

In many cases, your fine art print will arrive first, with your stickers or merchandise following shortly after. If a significant amount of time has passed and you're still missing part of your order, please don't hesitate to contact me and I'll be happy to help.

As a small independent art studio, each print is made to order specifically for you. Because production begins shortly after an order is placed, all orders are final and cannot be canceled or changed once submitted.

Please review your order carefully before completing your purchase. If your artwork arrives damaged or there is an issue with your order, please reach out and I’ll be happy to help.

For longest lasting quality, please machine wash your item inside out on a cold gentle cycle.

For best results and longevity - let air dry or turn garments inside out to tumble dry. 

Email me at inquiries@halietorris.com with your name, order information, the issue you are experiencing, and a photo if possible. If there has been a mistake on my end I will be happy to solve it for you. Please email me within two weeks of receiving your item. 

Each item has its own sizing chart included in the listing (imperial and metric)

Mostly all of my clothing items are unisex (typically men's sizing) so please read the sizing charts carefully to ensure you are getting the fitting that you want as I DO NOT OFFER RETURNS OR EXCHANGES.

As a 6 foot tall woman myself… I usually would wear a large hoodie/sweatshirt and medium tee. Hats are one size fits most. 

****crop tops are the only clothing item specifically in women's sizing so they will fit smaller than our other items, please take this into consideration when ordering your shirt!

T-shirts: Gilman 

Crewnecks, hoodies: Gildan

Crop tops: Generic brand (100% organic cotton) 

*In the rare case of a stocking issue, the clothing brand may vary 

All artwork is the sole property of Halie Torris and is held under copyright (even after purchase). The images, artwork, and contents of this website may not be copied, collected, reproduced, or used for personal or professional gain without written permission from Halie Torris. All images of artwork, sold or otherwise, are retained by Halie Torris.

Please send all other inquiries to inquiries@halietorris.com

For questions about your order, artwork, or anything else, please reach out through the contact form on my website. My team and I will be happy to help.

Please allow 24–48 business hours for a response. I’m a small business, and my team and I do our best to get back to every inquiry as quickly as possible.

Yes! My studio is located in Los Angeles, California, where I create and work on my original paintings. My studio is a private working space and is not regularly open to the public.

If you're interested in purchasing an original painting in person or arranging a private studio visit, please reach out through my Contact Me page.